Data Management Services
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| • Data Entry |
| • Data Conversion |
| • Data Processing |
| • Forms Processing |
| • Electronic Document Management |
| • XML Conversion |
| • Event Registration |
| • PDF Conversion |
| • Directory Services |
| • Document Digitizing |
| • Data Mining |
| • Word Formatting |
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SCI provides a comprehensive and best-in-class suite of value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
Our support delivery processes heavily depends on the following parameters. |
Knowledge Management
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Creating the appropriate & updated knowledge base is critical to effective customer support service.
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| • Analyzing customer queries, creating standard answers needed for all forms of support including Emails, Web-chats and Telephone |
| • Ensuring that the end customer receives a crisp and accurate response that meets the highest standards of style, tone, spelling and grammar |
| • Continuously updating the knowledge bases ensuring information provided to customers is always accurate and updated |
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Customer Analysis
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Constant interaction with customers always provides companies with useful insights into their buying patterns and behaviour.
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| • Tracking and compiling customer feedbacks - both positive and negative, using various online and offline tracking tools. |
| • Complete analysis of feedback is performed & presented on a periodic basis (monthly / quarterly, based on client requirements). This helps the client to better understand his position in the competitive market place |
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Guaranteed Performance
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| We have the best technology solutions that enable seamless transfer of calls and enable high quality of synchronous customer contact. |
| Quality-of-service parameters such as average speed to answer, calls offered, abandon rate and agent occupancy, developed in close conjunction with our clients-help us in assessing performance, and, consequently, in enhancing customer satisfaction. |
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