We continually work hard to improve the ways in which we serve you. By uniting and streamlining our People, Processes, and Technology, we’ve developed an innovative program of services and support with one goal in mind – your delight and satisfaction. We achieve this by:
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| • Hiring only highly skilled people and advancing their expertise through ongoing training; |
| • Streamlining operational processes based on the needs of our customers; and |
• Developing technology that offers efficient results and quality outcomes.
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| People |
| • Advanced Local Customer Care Teams |
| • Local Product Support Engineers |
| • Specialized Level 2 Support Teams |
| • Corporate Customer Advocacy |
| • Executive Customer Advisors |
| • Skilled Customer Care Representatives |
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| Process |
| • Services Education : The MedQuist Way |
| • Issue Resolution Tracking |
| • Voice of the Customer Surveys |
| • Root Cause Analysis |
| • Just-in-time Resource Pooling |
| • Capacity Planning |
| • Proven Implementation Methodology |
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| Technology |
| • Customer Profile Database |
| • Issue Resolution Database |
| • Automated Call Tracking |
| • Quality Assurance Scoring |
| • Online eLearning Portal |
| • State-of-the-art Customer Care Center |
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We’re here to listen and meet your needs with state-of-the-art solutions and technology, and personalized, high-touch, results-oriented service and support. The ideology is embraced by the entire organization from the top down. |
